Cancellations / Reschedules/ Lock Outs:
We reserve the right to charge a 50% fee for cancellations/ reschedules/ lock outs when given less than one business day notice. If power or water is not available on the property and this was not discussed beforehand, we reserve the right to cancel the clean and charge a 50% fee.
Payment Terms:
Payment options are via internet banking or cash. For one off residential cleans payment must be made & cleared in our account at least 24 hours before the visit, or paid by cash to our cleaning team before starting the job. Failure to make payment may result in cancellation of services.
For our ongoing residential / commercial clients – invoices shall be paid upon receipt. If we do not receive your payment within 21 days of the invoice, we will forward it to a collection service. In this event and if any further court and/or legal action is necessary to collect any unpaid balance, the client (you) will be responsible for all filing fees, legal fees, collection fees, administration fees and other expenses incidental to obtaining full recovery of any unpaid balance. Interest will also be charged @ 2% per month to any unpaid balance which remains after 21 days of invoice date.
Cleaning Times/Staffing:
Given that each property can vary in the amount of time it takes to clean to the Consider It Done standard, we do not guarantee an exact arrival/ departure time. We will always try to work within your preferences though, please let us know at the time of booking. If, due to staff sickness/shortage we need to change the day/time of your clean we will make every effort to let you know of the reschedule as soon as possible. Depending on the property there may be 1-3 members of staff cleaning your property. We cannot guarantee the same staff each visit. All our staff are highly competent and trained by the owner Sarah.
Access to the Property:
This will be discussed before your first clean. Clients usually provide a copy of the property key for us, which alleviates the need for the client to remember to leave out a hidden key or having to wait around to let us in. Our client keys are securely looked after by a member of our trained team. Client keys will be returned on completion or cancellation of the service.
Pricing:
Please contact us for a free quote. We reserve the right to charge an after hours/public holiday surcharge and you will be advised of this at the time. Depending on the location of the property this may include a travel fee, again we will advise you at time of quote / booking.
Parking:
Parking is the customer’s responsibility, where parking is not available any costs incurred by parking meters will be paid by the customer.
Getting Ready for the Consider It Done Team:
You don’t need to “clean” before we arrive, but if you want to you can “pick up” as much as possible in the areas you would like us to clean. This will allow us to focus more on the detail and quality of the clean for you. We usually prefer that the property be unoccupied at the time of cleaning. This way we can be the most efficient and give you the best service we can. We understand this may not always be possible and it would just need to be something to be discussed before the visit.
Pets:
We love them and we are happy to provide a pet feeding service while you are away! But please secure large dogs pets outside the property if you can. Also, please note we reserve the right not to clean up after sick animals or pet accidents.
Complaints:
Word of mouth and testimonials speak to the quality of our cleaning service. But if you are not satisfied with the cleaning service you have received, you must notify us within 24 hours of completion of the service. Consider It Done will always aim to resolve an issue. If a member of our cleaning team has any concerns that it will not be possible to clean to the usual standard (e.g if we have trouble accessing cleaning areas due to possessions, pets or safety concerns) we will notify you of this.
Breakage:
Consider It Done takes responsibility for our employees and their actions. Our cleaning methods are designed to help minimise risks. We will review any unresolved incident to ensure the fairest resolution possible. Breakage is bound to happen sometimes. We do our best to prevent it and will communicate with you to resolve the issue. Sometimes breakages can occur when there are “accidents waiting to happen”. This may be when we clean an object that isn’t normally touched (e.g. pictures not hung securely, top-heavy items with unstable bases, wobbly, already damaged objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for some of these circumstances. We ask that you remove unstable breakables to a place we do not clean to avoid this occurring.
We will pay up to $100 per breakage item when the value is verifiable. If the damage is valued at more than $100, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier. In some cases, we could have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorised. Please save the broken item for our inspection. Breakage must be reported within 24 hours of our visit.
Additional Terms and Conditions for Certain Items:
- Please note that the thermal lining of curtains becomes fragile through continuous exposure to sun and heat. We take good care during curtain washing, but sometimes the thermal backing might get ripped/washed away at a few places. Please note that cleaning will not any fix physical damage or discolouration to curtains/blinds due to this exposure to sunlight and heat. We will take proper care of the curtains during cleaning but some fabrics shrink no matter what we do.
- We have special products to tackle a wide variety of stains in your property. We try our best to treat stains, however, some stains cannot be treated successfully depending on the type of fabric, the age of the stain, and type of stain. A refund for cleaning can not be granted under these circumstances
- Due to Health and Safety Reasons, our cleaners are required to wear closed-toed, non-skid indoor shoes while cleaning. This means we are not able to cater for “shoes off” households. Our cleaning shoes are kept clean for this purpose.
Please do not hesitate to give Sarah a call if you need more guidance on any of our terms & conditions. We clean all properties with as much care and respect as possible. Thankyou for considering us at Consider It Done!
